Terms

REFUNDS, POLICIES, AND PROCEDURES

REFUNDS, POLICIES, AND PROCEDURES for products of Baseline Nutritionals ®

Make a Risk Free Purchase
Nutristamina guarantees every Baseline Nutritionals ® product you purchase for 30 days from date of delivery. If for any reason you change your mind about your purchase, just return the opened and unopened portions of the order and we will promptly and cheerfully refund the full purchase price of those products. It's safe to order, that’s our absolute money-back guarantee. That's our commitment to you.

Refund Method
Reminder: Returns will not be processed after 30 days from date of delivery. An RMA is needed, see below. Once the product is received with the proper authorization a full refund is given (less shipping and handling.) No refunds will be issued for product that was "thrown away". Only one opened package of any product is eligible for return. Credit is issued back to the original credit card used for the purchase. We cannot refund to an alternate credit card. No refunds are given by check.

Returns Must be Authorized by Customer Support
Please contact customer support

Customer service by phone: +420 733513468
by email: nutristamina@email.cz

You will need to provide the following information:

  • Reason for the return
  • Which product(s) you are returning
  • Are they opened or unopened
  • Lot number(s)
 

Damaged Product
It's rare that a package is damaged in transit. However, when it does -- you must retain the damaged product plus the damaged or tampered box. We will file a claim with UPS. They will then contact you to pick up the product and the box. Once that's been done we will promptly send out the replacement or give you a refund.

Note: No refund or replacement will be given unless the damaged product is returned to us, or has been picked up by UPS. In other words we don't give refunds or make replacements if the product was “thrown away.” You must produce the damaged product in order for it to be replaced or to receive a refund.

Privacy and Security
We respect your right to privacy. Therefore, we do not sell any names or any information to a mailing list, or third party. We only use your information to help us process your orders and better serve you.

Personal Information is stored on this site. The "Personally identifiable information" means we collect your name, address, e-mail address, telephone number, your user name and password. This information allows you to log-in for convenient online buying. You have access to your information and can change your personal information including your user name and password.

Personal information also allows Customer Support to quickly pull up your customer record for convenient re-ordering.


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